Learning FAQ’s
Frequently asked questions:
- How do I complete my booking?
- What do I need to do to prepare for the visit?
- How many pupils can be accommodated at once?
For workshops at venues:
- What will happen when we arrive at the venue?
- How many adults are needed for the visit?
- How accessible are the museums?
- What should we do if there’s a fire?
- Where can we have lunch?
- Can we take photos?
- What do I do if we need to cancel?
- Will I get the chance to give feedback?
- Can the workshop be tailored to suit the needs of my class?
How do I complete my booking?
Call us on 01724 296039 to make a booking. You will receive a resource pack for your chosen workshop with your booking confirmation.
Please sign and return the booking confirmation at least two weeks before the date of your visit. You will receive an invoice after your workshop once final pupil numbers have been confirmed.
What do I need to do to prepare for the visit?
We advise teaching staff to undertake a preliminary visit to familiarise and prepare a risk assessment of the site.
You will receive a comprehensive risk assessment of the activity and the site prior to your visit.
How many pupils can be accommodated at once?
The maximum number of pupils we can cater for during a session is 36.
What will happen when we arrive at the venue?
Please arrive in good time for your session – we recommend 15 minutes to allow for toilet breaks. You will be met by a Learning Development Assistant. If you are late, we reserve the right to tailor your sessions, without providing a refund. If you are running late, call 01724 296039 and we will do our best to accommodate you.
How many adults are needed for the visit?
Pupils must be supervised at all times during the visit, including breaks. We recommend a ratio of 1:6 on the site. You are responsible for the good behaviour of pupils at all times – including respect for the historic environments and objects.
We reserve the right to ask groups to leave if concerned about their behaviour.
How accessible are the museums?
There is good physical access around the Museum, Rural Life Museum and Normanby Park grounds. There are no lifts in Baysgarth House or Normanby Hall.
Please inform our staff of any additional needs pupils have, so we can best accommodate your needs.
What should we do if there’s a fire?
Staff should remain with their groups and await instruction from the museum staff. You should gather and check your pupils when assembled at the safety points. You will be advised of these during the session.
Where can we have lunch?
Indoor lunch facilities must be booked in advance.
Sometimes we may need to reallocate lunch space at short notice but will endeavour to accommodate your group.
Please leave the room in a fit state for other users. Bins, spray and cloths are provided for your use. We reserve the right to charge a £25 fee if additional cleaning is needed.
Can we take photos?
You may take photos of your class working. Please do not take photographs of other visitors or school groups during your visit.
If photographs are not permitted, a member of staff will inform you prior to visiting that area or exhibition.
What do I do if we need to cancel?
Phone us as soon as possible. We reserve the right to charge for cancellation if you give us less that 21 days notice.
Will I get the chance to give feedback?
We strive to provide an excellent service and welcome your comments.
You will be given a short questionnaire to fill in but can also speak to staff running the workshop, or contact 01724 296039.
Can the workshop be tailored to suit the needs of my class?
Our staff will do all they can to tailor a visit to your needs and meet any requirements. We will also try to meet any specific learning outcomes that you may have. Contact us on 01724 296039 to arrange a pre-visit meeting to discuss any special requirements.