Website Accessibility

We are committed to complying with the Disability Discrimination Act and have made and continue to make significant improvements to our website in order to reduce the barriers experienced by people with disabilities.

By following Government guidelines, it is our policy to attempt to create pages to W3C Web Content Accessibility Guidelines Priority 2 level (Double A).

We are aware, however, that occasionally we do make mistakes. If you find any of our pages inaccessible please use the Contact Us Form to let us know. Please include details of the technology you are using and we will make every reasonable effort to either remove the barrier or provide the information in a format that you find acceptable.

Further information on:

Access keys
Resizing text

Access keys

If you have difficulty in using a mouse or similar devices, you can use keyboard shortcuts. We follow the government’s access key system.

The keyboard shortcuts are:

  • 1 – Home page
  • 3 – Site Map
  • 4 – Search
  • 6 – Privacy
  • 8 – Terms & Conditions
  • 9 – Contact us
  • S – Skip navigation

How do I use the access keys for my browser?

  • Internet Explorer 5+: Hold down the ALT key and select the number/letter of the access key, then press ENTER
  • Internet Explorer 4: Hold down the ALT key and select the number/letter of the access key
  • Internet Explorer 5+ for Mac: Hold down the CTRL key and select the number/letter of the access key
  • Internet Explorer 4.5 for Mac: Access keys are not supported
  • Netscape 6+: Hold down the ALT key and select the number/letter of the access key
  • Netscape earlier versions: Access keys are not supported
  • Mozilla Firefox: Hold down the ALT and SHIFT keys and select the number/letter of the access key
  • Google Chrome: Hold down the ALT key and select the number/letter of the access key

Resizing text

If the text is too small for you to read comfortably then you can resize it. Instructions are given for major browsers below:

  • Internet Explorer (version 5 and later): Choose Tools>Internet Options…>Accessibility… and check the ignore font sizes specified on web pages option. Click OK, OK, and then you can alter the text size using the View>Text Size option
  • Alternate Internet Explorer: Select the keys CTRL and the + key (From Tools, zoom option) together to increase text size and CTRL and – to reduce it (From Tools, zoom option)
  • Mozilla FireFox: Select the keys CTRL and + (From menu: View, Text Size, Increase) together to increase text size and CTRL and – to reduce it (From menu: View, Text Size, Decrease)
  • Google Chrome: Select the keys CTRL and the + key (From Menu button, zoom option) together to increase text size and CTRL and – to reduce it (From Menu button, zoom option)
  • All other browsers: You should be able to resize the text directly from the menu bar. Please see your specific browser help pages if you are having difficulty